Shipping Policy
Last updated: May 23, 2026
Processing Time
Orders are typically processed and handed off to the carrier within 1–2 business days of payment confirmation. Business days are Monday–Friday, excluding federal holidays.
You will receive a shipping confirmation email with a tracking number once your order has shipped.
Carriers
We ship using one or more of the following carriers depending on package size, weight, and destination:
- USPS — United States Postal Service
- UPS — United Parcel Service
- FedEx — Federal Express
The carrier used for your order will be shown in your shipping confirmation email alongside your tracking number.
Estimated Delivery Times
Estimated delivery times within the continental United States once shipped:
- Standard Shipping — 3–7 business days
- Priority Shipping — 1–3 business days
- Free Shipping — 5–10 business days
Delivery to Alaska, Hawaii, U.S. territories, and P.O. Boxes may take longer.
Note: Delivery estimates are provided by the carrier and are not guaranteed. Delays can occur due to weather, peak shipping seasons, or carrier volume.
Shipping Options & Costs
We offer the following shipping options at checkout:
- Standard Shipping — $5.99 (3–7 business days)
- Standard Shipping + Insurance — $7.98 (3–7 business days)
- Priority Shipping — $9.99 (1–3 business days)
- Priority Shipping + Insurance — $11.98 (1–3 business days)
- Free Shipping — available on orders over $150 (5–10 business days)
Adding insurance covers your package against loss or damage in transit. If an insured order is lost or arrives damaged, contact us and we will file a claim on your behalf.
Order Tracking
Once your order ships, you can track it directly using the tracking number in your confirmation email via the carrier's website:
You can also view your order status and tracking link directly in your Account page.
Lost or Delayed Packages
If your tracking information shows your package has not moved in several days or was marked delivered but not received, please contact us at jojostoycheststore@gmail.com with your order number. We will open a claim with the carrier on your behalf and work to resolve the issue.
Incorrect Shipping Address
Please double-check your shipping address at checkout. If you notice an error after placing your order, contact us immediately — we can only update the address before the order ships. Once a package is in transit, we cannot redirect it.
Questions?
Contact us at jojostoycheststore@gmail.com or visit our Contact page.